Support
Something not working, or not behaving the way you expected? Write to us. There is no ticket system and no chatbot — the message reaches the people who build the app.
Another Hello is made by a small team, so replies usually take a few working days. It helps enormously if you say which iPhone you are using, which version of iOS it runs, and what you did just before the problem appeared.
Before you write
Check Settings inside the app.
Your subscription, the export tools, the “Lock screen detail” setting for reminders and “Delete app data…” all live on the Settings screen. Most questions are answered there.
Export your records first.
If something looks wrong with your data, export it before changing anything. Choose JSON for the complete archive — the CSV option is a summary and leaves your notes out. Either way you end up with a copy that is entirely yours, whatever happens next.
Subscriptions are managed by Apple.
Billing, renewals, cancellations and refunds are handled in your Apple account settings rather than by us. We cannot see or alter your payment details.